Returns & Exchanges

How long do I have to return something?

You have 7 days from the date of delivery to raise a return or exchange request.

What condition does the product need to be in?

The product must be unused, unworn, unwashed, and undamaged, with all original tags, labels, and packaging intact. If your item came with a seal tag or warranty card, that needs to stay attached too — unless the product arrived defective or damaged, in which case none of this applies.

What reasons qualify for a return?

• Damaged or defective — the product arrived physically damaged or with a manufacturing defect.
• Incorrect product — you received the wrong item, an expired product, a quality issue, or the wrong size or colour.
• Not as described — the product is significantly different from its listing description, specifications, or images.

We don’t currently support “change of mind” returns — please check the listing details carefully before ordering, especially for fit and sizing.

Is everything on Vasana returnable?

Each brand decides which of their products are returnable, and must clearly mark any non-returnable item on the listing page before you order — it can’t be buried in fine print. If a product isn’t marked as non-returnable, it’s covered by the standard 7-day return window above.

One thing that never changes: if an item arrives damaged, defective, or materially different from what was described, it remains eligible for return — even if it was marked non-returnable.

How do I raise a return or exchange request?

Go to your orders, select the item, and submit a return or exchange request with photos or a short video showing the issue. This helps the brand process your request faster.

What happens after I raise a request?

The brand has 2 working daysto review and respond. If they don’t respond in that window, your request is automatically approved— you’re never left waiting indefinitely. Once approved, Vasana’s own logistics partnerpicks up the item from you. You don’t need to coordinate anything with the brand directly.

How does an exchange work?

If you want a different size or variant of the same product from the same brand, that’s handled as a value adjustment:

• If the replacement costs more, you pay the difference. Since orders are currently Cash on Delivery, you pay that difference to the courier when the replacement arrives.
• If the replacement costs less, we transfer the difference back to your bank account once the brand has received and approved your returned item.

If you want a product from a different brand, that’s treated as a fresh order — you’ll need to return the original item and place a new one.

How do refunds work if I paid Cash on Delivery?

Since there’s no card or online payment to reverse, we pay you back by bank transfer. When your return is approved, we’ll ask you for your account holder name, account number, and IFSC code. We use these details only to pay you that refund — never to debit your account — and we delete them once the refund has settled. See our Privacy Policy.

If you refused the package at the door and never paid, there’s nothing to refund — the order is simply cancelled. See our Shipping Policy.

How long does my refund take?

Once your return is picked up, the brand has 2 working days to inspect it. Your refund is processed once that inspection is complete and the return is confirmed, and — for Cash on Delivery orders — once you’ve given us the bank details we need to send it to.

We’re not going to quote you a total number of days until we can stand behind it. We’re locking a firm, day-by-day refund timeline and it will be published on this page. In the meantime you can track the live status of your return in your account at any time, and if a refund feels stuck, email info@vasanaindia.com — we acknowledge within 48 hours.

Who do I contact if something goes wrong?

Reach out through Customer Support on the Platform, or email info@vasanaindia.com — we acknowledge every complaint within 48 hours. For delivery questions specifically, see our Shipping Policy. For anything related to how your data is handled, see the Grievance Officer details in our Privacy Policy.