Grievance Redressal

If something has gone wrong — an order, a delivery, a refund, a product, or how we have handled your personal data — this is where to tell us. It reaches our Grievance Officer directly.

We acknowledge every grievance within 48 hours and aim to resolve it within 90 days. You will get a reference number as soon as you send this, and a confirmation by email.

Raise a grievance

Or contact the Grievance Officer directly

Name: Aayush Raj
Designation: Grievance Officer, Vasana Retail Private Limited
Email: info@vasanaindia.com
Phone: +91 82920 80657

If you are still not satisfied

For a complaint about your personal data, you may approach the Data Protection Board of India. Your rights under the Digital Personal Data Protection Act, and how to exercise them, are set out in our Privacy Policy.

For a complaint about an order, our Return & Exchange Policy and Shipping Policy set out what we have undertaken to do.