Shipping Policy

Where does Vasana ship?

We currently ship within India only. We don’t offer international shipping yet — we’ll update this page if that changes.

How do I pay — do you offer Cash on Delivery?

Yes. Cash on Delivery is currently the only payment method we offer.You pay the courier when your order arrives. Online payment options are coming shortly, and we’ll update this page when they go live.

A few things worth knowing about COD:

• The amount you pay on delivery is the total shown at checkout — including any shipping fee. Nothing is added at the door.
• You may not open or use the product before paying.You can look at the outside of the package. If you refuse a package at the door, that’s treated as an undeliverable order — see below.
• If you’re later owed a refund, we’ll ask for your bank account details so we can pay you back, since there’s no card to reverse the payment to. We use those details only for that refund. See our Privacy Policy.

How long will my order take to arrive?

There are two parts to this:

1. Processing time — the brand has up to 24 hours to accept your order, then up to 2 working days to hand it to our logistics partner.
2. Transit time — once dispatched, standard delivery takes 5–7 business days.

So realistically, plan for the brand’s processing window plus 5–7 business days of transit. You’ll always see the live status in My Orders, and we’ll notify you at each stage.

What about Made-to-Order products?

For Made-to-Order items, the brand’s preparation time (shown on the product page) is in addition to the processing and transit time above. Check the product page for the specific preparation estimate before you order.

Who actually delivers my order — the brand, or Vasana?

Vasana’s own logistics partner handles every delivery. We use Shiprocketas our logistics partner, which assigns a courier to your shipment. Brand partners hand the product to our logistics partner — they don’t ship it themselves, and you won’t need to coordinate pickup or delivery details with them directly. The courier handling your order is shown in your tracking information once it’s dispatched.

What are the shipping charges?

Shipping charges vary by order value and are shown clearly at checkout before you pay — nothing is added afterward. We may offer free shipping above a certain order value; if so, you’ll see it called out on the website.

How do I track my order?

Once your order is dispatched, you’ll get a shipping confirmation with a tracking link by email and/or SMS. You can also check live status anytime under My Orders.

What if my order has multiple items?

Items from different brands — and sometimes the same brand — may ship and arrive separately. You’ll get separate tracking information for each shipment, so this is expected and not a sign anything went wrong.

What happens if my package can’t be delivered?

Our logistics partner will make reasonable delivery attempts to the address you provided. If delivery still fails because the address you gave was incomplete or incorrect, or because the package was refused or no one was available to receive it after those attempts, the order is treated as undeliverable. In that case:

• If you paid by Cash on Delivery— you haven’t paid us anything, so there is nothing to refund and we won’t charge you for the failed attempt. The order is simply cancelled and returned to the brand. If you’d like the item, please place a fresh order.
• If you had paid online(once online payment is live) — if you’d like it reshipped, the reshipping cost will be charged to you. If you’d prefer not to reship, no refund of the original shipping fee will be issued, since the failure wasn’t due to Vasana or the brand. The price of the product itself is refunded to you.

This doesn’t apply if the delivery failure was on our side or our logistics partner’s side — that’s covered under our Return & Exchange Policy.

What if there’s a delay?

Occasionally, things outside anyone’s control — weather, public holidays, strikes, or other force majeure events — can delay a shipment. We’ll let you know if your order is significantly delayed.

Who do I contact about a shipping issue?

Reach out to info@vasanaindia.com, or through Customer Support on the Platform. We acknowledge every complaint within 48 hours.

Shipping Summary

All timelines are estimates. Unforeseen circumstances may cause delays.