Shipping Policy

Where does Vasana ship?

We currently ship within India only. We don’t offer international shipping yet — we’ll update this page if that changes.

How do I pay — do you offer Cash on Delivery?

You can pay online, or by Cash on Delivery — both are offered at checkout. Online payment goes through our payment gateway and covers card, UPI, net banking and wallets; we never see or store your card details. With Cash on Delivery you pay the courier when your order arrives.

A few things worth knowing about Cash on Delivery:

• The amount you pay on delivery is the total shown at checkout — including any shipping fee. Nothing is added at the door.
• You may not open or use the product before paying.You can look at the outside of the package. If you refuse a package at the door, that’s treated as an undeliverable order — see below.
• If you’re later owed a refund, we’ll ask for your bank account details so we can pay you back, since there’s no card to reverse the payment to. We use those details only for that refund. See our Privacy Policy.

How long will my order take to arrive?

There are two parts to this:

1. Processing time — the brand has up to 24 hours to accept your order, then up to 2 working days to hand it to our logistics partner.
2. Transit time — once dispatched, standard delivery takes 5–7 business days.

So realistically, plan for the brand’s processing window plus 5–7 business days of transit. You’ll always see the live status in My Orders, and we’ll notify you at each stage.

What about Made-to-Order products?

For Made-to-Order items, the brand’s preparation time (shown on the product page) is in addition to the processing and transit time above. Check the product page for the specific preparation estimate before you order.

Who actually delivers my order — the brand, or Vasana?

Vasana arranges every delivery.Brand partners hand the product over — they don’t ship it themselves, and you won’t need to coordinate pickup or delivery details with them directly. We are still setting up our logistics partner, so early orders are dispatched by arrangement and we will tell you who is carrying your parcel. Once it is dispatched, the courier and the tracking number appear under My Orders.

What are the shipping charges?

Shipping is free on every order. If that ever changes, the charge will be shown at checkout before you pay.

How do I track my order?

Once your order is dispatched we email you a shipping confirmation, and the courier and tracking number appear under My Orders, where you can check the status at any time.

What if my order has multiple items?

Items from different brands — and sometimes the same brand — may ship and arrive separately. You’ll get separate tracking information for each shipment, so this is expected and not a sign anything went wrong.

What happens if my package can’t be delivered?

Our logistics partner will make reasonable delivery attempts to the address you provided. If delivery still fails because the address you gave was incomplete or incorrect, or because the package was refused or no one was available to receive it after those attempts, the order is treated as undeliverable. In that case:

• If you paid by Cash on Delivery— you haven’t paid us anything, so there is nothing to refund and we won’t charge you for the failed attempt. The order is simply cancelled and returned to the brand. If you’d like the item, please place a fresh order.
• If you paid online— if you’d like it reshipped, the reshipping cost will be charged to you. We’ll tell you the reshipping cost before you agree to it. If you’d prefer not to reship, no refund of the original shipping fee will be issued, since the failure wasn’t due to Vasana or the brand. The price of the product itself is refunded to you.

This doesn’t apply if the delivery failure was on our side or our logistics partner’s side — that’s covered under our Return & Exchange Policy.

What if there’s a delay?

Occasionally, things outside anyone’s control — weather, public holidays, strikes, or other force majeure events — can delay a shipment. We’ll let you know if your order is significantly delayed.

Who do I contact about a shipping issue?

Reach out to info@vasanaindia.com, or through Customer Support on the Platform. We acknowledge every complaint within 48 hours.

Shipping Summary

All timelines are estimates. Unforeseen circumstances may cause delays.